Using Google Analytics to track Social Media

02.17.10 Posted in Google Analytics, Social Media, Web Analytics by Barry

Not all traf­fic is equal, and the abil­ity to seg­ment and under­stand vis­i­tors helps us eval­u­ate web­sites even better.

Advanced seg­ments in Google Ana­lyt­ics is not new, and has been around since back in 2008, here’s a quick one sim­i­lar to a setup I’ve used to jusify ROI on Social Networks.

Advanced Seg­ments

Fire up Google Ana­lyt­ics and look for the Advanced Seg­ments on the left hand side.

Cre­ate a new seg­ment with the Source dimen­sion and the Reg­u­lar Expres­sion condition.

Here’s what I’m using but you can eas­ily add any social net­work you want into this pipe: twitter|technorati|wikipedia|stumbleupon|netvibes|bloglines|linkedin|facebook

Report­ing on this seg­ment allows you to analy­sis based on key met­rics like bounce rate and time on site (both sur­pris­ingly good)

Intel­li­gence

Report­ing is one thing, but how about an alert — sent to you. While not real time, and per­haps not as good as BLVD Sta­tus — Google Ana­lyt­ics does allow you to setup some trig­gers. Here’s how…

Reuse the same pipe from above

Here I’m using a really basic vis­i­tor trig­ger, but you can use any avail­able met­ric from Google Ana­lyt­ics, like rev­enue, bounce rates etc.

Google Ana­lyt­ics is extremely pop­u­lar, but shiny reports and graphs are no replace­ment for know­ing what data is actu­ally use­ful. Set­ting up a few sim­ple seg­ments is a good what to under­stand what makes vis­i­tors tick.

Do you have any good Google Ana­lytic tips? why not share them below.


Quirky Ad: Exclusive VSO Deal!

02.16.10 Posted in Advertising by Barry

Cam­paign for VSO​.ie (Vol­un­tary Ser­vice Over­seas), It’s a spoof infomer­cial but is actu­ally pretty funny. Kudos to who­ever came up with it.

YouTube Preview Image

VSO Ire­land are look­ing for teach­ers who are over 25 with at least three years’ expe­ri­ence to sign up to their over­seas teacher train­ing pro­gramme tak­ing place in 44 coun­tries around the globe


Would an online killer deal work in Ireland?

02.16.10 Posted in Ecommerce, Marketing by Barry

There’s never a short­age of good ideas, moreso the resources to invest & develop them — so here’s some­thing which has been kick­ing around my head which I’m just going to brain dump into a blog post.

I’m a big fan of the Groupon model where an absolute killer deal is avail­able online for one day only, but would this work in Ireland?

This is not a new idea, far from it — as there are already a mix­ture of web­sites pop­u­lar in Ire­land, like ibood​.com, eBay daily deals, o2 Treats, Boards​.ie Bar­gain Alerts, and a whole host of other web­sites offer­ing dis­counts in Ireland.

All of which are good in find­ing bar­gains, while iBood is prob­a­bly the best in dis­tri­b­u­tion, adding the mix of hav­ing local offers is where it would work best. The clos­est exam­ple I’ve seen is Germany’s City​Deals​.de

Tra­di­tion­ally we’re not known for our coupon cul­ture but we are once again becom­ing absolute mas­ters at deal get­ting, so I think this would work well — espe­cially with a good mix of daily redeemable discounts(like o2 treats & city​deals​.de) with online pur­chases (like ibood​.com)

How exactly would this work?, three sim­ple points…

  • Exclu­sive deals with a min­i­mum dis­count or crazy value
  • Easy to get, either buy instantly or redeem offline with zero hassle
  • Sharable, make it easy to spread through email & social media

Is it real­is­tic to have a daily deal with 365 amaz­ing deals? in Ire­land? prob­a­bly not, but some­thing sim­i­lar to Heima​tr​preis​.de where the deals are weekly. Of course the big rea­son why some­thing like this doesn’t exist already is scale, we’re pos­si­bly too small as a pop­u­la­tion to have an ibood replica where the demand is almost guaranteed.

At work, we’ve run WIGIG(When it’s gone, it’s gone) offers with deals like €10/€20/€30 hotels that sold out 1000’s in min­utes — so the demand is cer­tainly there once the dis­tri­b­u­tion is high enough and with any of these deals you can set a hard limit of availability.

I don’t think it would be too dif­fi­cult to nego­ti­ate an “amaz­ing deal” with indus­tries who would be wel­come of new cus­tomers like restau­rants & hotels and elec­tronic & cloth­ing shops.

Know­ing what cus­tomers want could also drive what the deals should be, so team up with some­where like who­se­view and select some of their top rated places.

So would this work? I’d love to hear what you think.


Top Websites in Ireland — January 2010

02.15.10 Posted in Web Analytics, Websites by Barry

Google had updated their data on Irish web traf­fic for Jan­u­ary 2010, and just like the infor­ma­tion col­lected for Decem­ber 2009 — I’ve exported as much as pos­si­ble for shar­ing.

Top Irish Websites

(View all web­sites)

While I’ve said before that this does not fully con­clude what web­sites actual traf­fic is, it does offer an indi­ca­tion and when com­par­ing with Dec 2009 will show changes.

For exam­ple, Face​book​.com is still the high­est vis­ited web­site with iden­ti­cal num­bers to Decem­ber, apart from page views which has now grown from 1.4B to 1.9B — has face­book become more sticky? the rise of younger mem­bers with their love of Far­mville type appli­ca­tions would be a good indi­ca­tor of this happening.

I’ve been asked a few times on what exactly is use­ful about the data extracted from Google, per­son­ally I’ve been using it as part of com­peti­tor analy­sis, select­ing all web­sites in the indus­try I work in as a basis of under­stand­ing our place in the mar­ket. As a web only busi­ness — this is extremely impor­tant. I don’t reply solely on Google, but com­bine a num­ber of sources and assump­tions to deliver a more robust evaluation.

Has any­one dis­cov­ered some­thing or found a use for the Google traf­fic stats?


Google’s competition is anyone connecting people with information

02.14.10 Posted in Search Analysis, Social Media by Barry

Got some time to spare? stick on a pot of cof­fee and have a browse through Google’s end of year report filed with the Secu­ri­ties and Exchange Com­mis­sion.

In a month where Google launched Buzz, this in par­tic­u­lar caught my atten­tion (page 15)

Com­pe­ti­tion

Our busi­ness is char­ac­ter­ized by rapid change and con­verg­ing, as well as new and dis­rup­tive, tech­nolo­gies. We face for­mi­da­ble com­pe­ti­tion in every aspect of our busi­ness, par­tic­u­larly from com­pa­nies that seek to con­nect peo­ple with infor­ma­tion on the web and pro­vide them with rel­e­vant adver­tis­ing. We face com­pe­ti­tion from:

• Tra­di­tional search engines, such as Yahoo! Inc. and Microsoft Corporation’s Bing.

• Ver­ti­cal search engines and e-commerce sites, such as WebMD (for health queries), Kayak (travel queries), Mon​ster​.com (job queries), and Ama​zon​.com and eBay (com­merce). We com­pete with these sites because they, like us, are try­ing to attract users to their web sites to search for prod­uct or ser­vice infor­ma­tion, and some users will nav­i­gate directly to those sites rather than go through Google.

• Social net­works, such as Face­book, Yelp, or Twit­ter. Some users are rely­ing more on social net­works for prod­uct or ser­vice refer­rals, rather than seek­ing infor­ma­tion through tra­di­tional search engines.

• Other forms of adver­tis­ing. We com­pete against tra­di­tional forms of adver­tis­ing — such as tele­vi­sion, radio, news­pa­pers, mag­a­zines, bill­boards, and yel­low pages — for ad dollars.

• Mobile appli­ca­tions. As the mobile appli­ca­tion ecosys­tem devel­ops fur­ther, users are increas­ingly access­ing e-commerce and other sites through those com­pa­nies’ stand-alone mobile appli­ca­tions, instead of through search engines.

• Providers of online prod­ucts and ser­vices. We also pro­vide a num­ber of online prod­ucts and ser­vices, includ­ing Gmail, YouTube, and Google Docs, that com­pete directly with new and estab­lished com­pa­nies that offer com­mu­ni­ca­tion, infor­ma­tion, and enter­tain­ment ser­vices inte­grated into their prod­ucts or media properties.

We com­pete to attract and retain users of our search and com­mu­ni­ca­tion prod­ucts and ser­vices. Most of the prod­ucts and ser­vices we offer to users are free, so we do not com­pete on price. Instead, we com­pete in this area on the basis of the rel­e­vance and use­ful­ness of our search results and the fea­tures, avail­abil­ity, and ease of use of our prod­ucts and services.

Nei­ther our users nor our adver­tis­ers are locked in to Google. For users, other search engines are lit­er­ally one click away, and there are no costs to switch­ing search engines. Our adver­tis­ers typ­i­cally adver­tise in mul­ti­ple places, both online and offline. We com­pete to attract and retain con­tent providers (Google Net­work mem­bers, as well as other con­tent providers for whom we dis­trib­ute or license con­tent) pri­mar­ily based on the size and qual­ity of our adver­tiser base, our abil­ity to help these part­ners gen­er­ate rev­enues from adver­tis­ing, and the terms of the agreements.

Kayak​.com cited above, are a rel­a­tively small com­pany with less than 100 employee’s. I’m not sure what they’ll be think­ing named as a com­peti­tor. Scared? or Flat­tered? or both. Don’t be sur­prised to see Google buy them at some stage this year.

This may go some way to explain Google Buzz, which has been thrust upon us like a Simon Cow­ell pop act. The thing about twit­ter & face­book as well as other great web­sites is that as part of the com­mu­nity you watch it grow and have a sense of belong­ing. Buzz cer­tainly does not have that feel and in my opin­ion is a clear sign that Google is los­ing it’s stran­gle­hold on the web (or is at least concerned).

Sim­ply put, Google want peo­ple using their ser­vices for what­ever func­tion they need the inter­net for in order to sell adver­tis­ing off, it’s not com­pli­cated but it’s sure to get very inter­est­ing this year.