Using Google Analytics to track Social Media

02.17.10 Posted in Google Analytics, Social Media, Web Analytics by Barry

Not all traf­fic is equal, and the abil­ity to seg­ment and under­stand vis­i­tors helps us eval­u­ate web­sites even better.

Advanced seg­ments in Google Ana­lyt­ics is not new, and has been around since back in 2008, here’s a quick one sim­i­lar to a setup I’ve used to jusify ROI on Social Networks.

Advanced Seg­ments

Fire up Google Ana­lyt­ics and look for the Advanced Seg­ments on the left hand side.

Cre­ate a new seg­ment with the Source dimen­sion and the Reg­u­lar Expres­sion condition.

Here’s what I’m using but you can eas­ily add any social net­work you want into this pipe: twitter|technorati|wikipedia|stumbleupon|netvibes|bloglines|linkedin|facebook

Report­ing on this seg­ment allows you to analy­sis based on key met­rics like bounce rate and time on site (both sur­pris­ingly good)

Intel­li­gence

Report­ing is one thing, but how about an alert — sent to you. While not real time, and per­haps not as good as BLVD Sta­tus — Google Ana­lyt­ics does allow you to setup some trig­gers. Here’s how…

Reuse the same pipe from above

Here I’m using a really basic vis­i­tor trig­ger, but you can use any avail­able met­ric from Google Ana­lyt­ics, like rev­enue, bounce rates etc.

Google Ana­lyt­ics is extremely pop­u­lar, but shiny reports and graphs are no replace­ment for know­ing what data is actu­ally use­ful. Set­ting up a few sim­ple seg­ments is a good what to under­stand what makes vis­i­tors tick.

Do you have any good Google Ana­lytic tips? why not share them below.


Google’s competition is anyone connecting people with information

02.14.10 Posted in Search Analysis, Social Media by Barry

Got some time to spare? stick on a pot of cof­fee and have a browse through Google’s end of year report filed with the Secu­ri­ties and Exchange Com­mis­sion.

In a month where Google launched Buzz, this in par­tic­u­lar caught my atten­tion (page 15)

Com­pe­ti­tion

Our busi­ness is char­ac­ter­ized by rapid change and con­verg­ing, as well as new and dis­rup­tive, tech­nolo­gies. We face for­mi­da­ble com­pe­ti­tion in every aspect of our busi­ness, par­tic­u­larly from com­pa­nies that seek to con­nect peo­ple with infor­ma­tion on the web and pro­vide them with rel­e­vant adver­tis­ing. We face com­pe­ti­tion from:

• Tra­di­tional search engines, such as Yahoo! Inc. and Microsoft Corporation’s Bing.

• Ver­ti­cal search engines and e-commerce sites, such as WebMD (for health queries), Kayak (travel queries), Mon​ster​.com (job queries), and Ama​zon​.com and eBay (com­merce). We com­pete with these sites because they, like us, are try­ing to attract users to their web sites to search for prod­uct or ser­vice infor­ma­tion, and some users will nav­i­gate directly to those sites rather than go through Google.

• Social net­works, such as Face­book, Yelp, or Twit­ter. Some users are rely­ing more on social net­works for prod­uct or ser­vice refer­rals, rather than seek­ing infor­ma­tion through tra­di­tional search engines.

• Other forms of adver­tis­ing. We com­pete against tra­di­tional forms of adver­tis­ing — such as tele­vi­sion, radio, news­pa­pers, mag­a­zines, bill­boards, and yel­low pages — for ad dollars.

• Mobile appli­ca­tions. As the mobile appli­ca­tion ecosys­tem devel­ops fur­ther, users are increas­ingly access­ing e-commerce and other sites through those com­pa­nies’ stand-alone mobile appli­ca­tions, instead of through search engines.

• Providers of online prod­ucts and ser­vices. We also pro­vide a num­ber of online prod­ucts and ser­vices, includ­ing Gmail, YouTube, and Google Docs, that com­pete directly with new and estab­lished com­pa­nies that offer com­mu­ni­ca­tion, infor­ma­tion, and enter­tain­ment ser­vices inte­grated into their prod­ucts or media properties.

We com­pete to attract and retain users of our search and com­mu­ni­ca­tion prod­ucts and ser­vices. Most of the prod­ucts and ser­vices we offer to users are free, so we do not com­pete on price. Instead, we com­pete in this area on the basis of the rel­e­vance and use­ful­ness of our search results and the fea­tures, avail­abil­ity, and ease of use of our prod­ucts and services.

Nei­ther our users nor our adver­tis­ers are locked in to Google. For users, other search engines are lit­er­ally one click away, and there are no costs to switch­ing search engines. Our adver­tis­ers typ­i­cally adver­tise in mul­ti­ple places, both online and offline. We com­pete to attract and retain con­tent providers (Google Net­work mem­bers, as well as other con­tent providers for whom we dis­trib­ute or license con­tent) pri­mar­ily based on the size and qual­ity of our adver­tiser base, our abil­ity to help these part­ners gen­er­ate rev­enues from adver­tis­ing, and the terms of the agreements.

Kayak​.com cited above, are a rel­a­tively small com­pany with less than 100 employee’s. I’m not sure what they’ll be think­ing named as a com­peti­tor. Scared? or Flat­tered? or both. Don’t be sur­prised to see Google buy them at some stage this year.

This may go some way to explain Google Buzz, which has been thrust upon us like a Simon Cow­ell pop act. The thing about twit­ter & face­book as well as other great web­sites is that as part of the com­mu­nity you watch it grow and have a sense of belong­ing. Buzz cer­tainly does not have that feel and in my opin­ion is a clear sign that Google is los­ing it’s stran­gle­hold on the web (or is at least concerned).

Sim­ply put, Google want peo­ple using their ser­vices for what­ever func­tion they need the inter­net for in order to sell adver­tis­ing off, it’s not com­pli­cated but it’s sure to get very inter­est­ing this year.


Worlds first Twebsite?

02.09.10 Posted in Social Media by Barry

Aussie agency BCM have are claim­ing the worlds first Tweb­site by link­ing their home­page to their twit­ter page as a tem­po­rary place holder until it’s launch.

Of course this isn’t any­thing new, Mod­ernista stripped down their web­site a few years ago, link­ing all con­tent with online social tools. While Skit­tles infa­mously had live tweets show­ing up on their home­page which pulled in a twit­ter feed when any­one men­tioned Skittles.

Are we see­ing a trend towards inte­grat­ing your web­site with social media, rather than inte­grat­ing social media with your web­site? Any more exam­ples out there — I’d love to see them.


How many twitter users are there in Ireland?

01.22.10 Posted in Social Media, Web Analytics by Barry

Sim­ple ques­tion, not so sim­ple answer.

I asked last night from twit­ter for some esti­mates and most replies were in the 40,000 – 50,000 mark.

My esti­mate is 150,000 and here’s why…

Fol­low­ing on from from my post on Irish web­site usage, I’ve drilled down a lit­tle fur­ther to see how accu­rate or not the Google Ad Plan­ner data is and to see if there’s any insight into how many users from Ire­land twit­ter has.

Damien Mul­ley found stats that Ire­land counts for 0.52% of total Twit­ter users, putting us 17th in the world. Although the report cal­cu­lated loca­tion with “pro­pri­etary tech­nol­ogy to infer geog­ra­phy based on user dis­closed infor­ma­tion which does not rely on Twitter’s geo-location API.” and may not be as use­ful as it appears, but it’s a good start­ing point and with the lack of any­thing else, let’s run with it.

The stats taken from Google Ad Plan­ner show 200k Unique Vis­i­tors (UV) from Ire­land in Decem­ber, which is 6.9% reach of total web users (2.9M) — generating a mam­moth 15M page views. Again from Ad Plan­ner, tak­ing the total twit​ter​.com unique vis­i­tors and Irish spe­cific traf­fic, we see around 0.27% of all twit​ter​.com traf­fic orig­i­nat­ing from Ireland.

Of that 200k UV, you could assume that the total num­ber of Irish twit­ter users to be as high as 400k because more than half of all users (55 per­cent) use a Twit­ter app, but I doubt if we’re look­ing at such a huge amount and the Ad Plan­ner data cov­ers the UV for the full month and I’d expect that users would use the web inter­face occa­sion­ally through­out a month.

So cal­cu­lat­ing total Irish twit­ter users is prov­ing a lit­tle tricky, mainly due to Twit­ter not pub­lish­ing total account numbers.The esti­mated twit­ter usage is at 18 mllion in the US, Inter­est­ingly Ad Plan­ner shows 19 mil­lion UV from the US dur­ing Decem­ber 2009. Again using the Syso­mos report, the US con­tributed 50.88% of total twit­ter users. So assum­ing total twit­ter accounts in the 36 mil­lion region — would it be fair to say that Ire­land has 184,000 users?

Let’s hit up Google for some more stats — this time using some search strings to see is <a target=“_blank” href=“http://www.google.ie/search?q=intext:” bio+*+”+intext:“location+*+“ireland””+site:twitter.com””>“Ireland” indexed in users bio’s which returns 128,00 results, although I’m not con­vinced of that rel­e­vance as the page list­ings end after about 900 results, some­thing dis­cussed at We are Social’s blog.

Time to go back and look at the ini­tial 200k fig­ure, this time using Google Trends for a daily break­down. The pro­file below ties in with what I would expect a 200k monthly UV web­site to look like, run­ning between 30-40k daily uniques.

Twit​ter​.com usage dur­ing Decem­ber 2009

And look­ing fur­ther back to see where we are in terms of growth, which is pretty steady from the start the year peak­ing in early June.

Twit​ter​.com usage over last 12 months

So being fairly con­fi­dent of the traf­fic stats from Google which ties in with the research from Syso­mos, I’m going to esti­mate that there are 150,000 Irish twit­ter accounts, by com­par­i­son there are over 1.2M Face­book users in Ire­land (source: Face­book advertising)

While the twit​ter​.com web­site has 200k esti­mated UV from Ire­land, I’m also con­sid­er­ing that there is a dupli­ca­tion in that num­ber. Also vis­i­tor num­bers would never be equal to accounts as some of that may be search traf­fic as twit­ter status’s are now included in Google search results.

So am I over-estimating usage? or does the dor­mant accounts dwarf the active users result­ing in skewed num­bers, but that’s a whole other story, until then I’m going to run with 150,000


Live analytics with BLVD Status

01.17.10 Posted in Social Media, Web Analytics by Barry

BLVD Sta­tus is an live ana­lyt­ics suite which is focused on lever­ag­ing ana­lyt­i­cal data and turn­ing it into live digestable reports that inspire action.

I’ve been play­ing around with it for about a year now, and with some of the updates in recent months it’s turned into a really use­ful tool, espe­cially for social media tracking.

One of the reason’s I started using it was because of the their Key­word Vitals report which shows the search engine results posi­tion (SERPs) as a rank for incom­ing key­word searches across the three big search engines.

Key­word Vitals

The real ben­e­fit of this than other key­word traf­fic & rank reports is the strength of the advanced fil­ter and cus­tomer report­ing, which makes it pretty easy to set-up any kind of report­ing.
http://​www​.vimeo​.com/​6​5​3​7​919

The new Alerts sys­tems allows you to set-up alerts based on traf­fic, refer­rals, cam­paigns and key­words. You can then get noti­fied when any of these go off by email, twit­ter (with @ or DM). This gives you the headsup on what’s hap­pen­ing and also where it’s hap­pen­ing. This can then be used to track social media cam­paigns.

http://​www​.vimeo​.com/​6​5​3​7​997

The live dash­board also let’s you track live vis­i­tor traf­fic, giv­ing you a real time view of vis­i­tor traffic.

Dash­board

There’s a whole host of cool stuff you can do with BLVD Sta­tus in terms of track­ing and alevel of cus­tomi­sa­tion and fil­ter­ing on the reports make it a really use­ful pack­age.


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